Six fees. $50 good-faith deposit (credits in full), 5% on non-commissionable items, $100 rush (under 30 days), $150 large-group (10+), $250 itinerary-only, $100 cancellation (with documented waivers). The full reasoning for each is below.
Good-Faith Deposit
Paid at the start of every engagement. Credits in full toward your trip. It is not a planning fee. It is the line that separates a serious planning conversation from window-shopping. Without the deposit, the work does not begin; with it, the work has already begun.
Concierge Fee
Applied only to non-commissionable items — typically park tickets purchased outside a vacation package, certain dining gift cards, and similar Disney products that do not pay an agency commission. The fee covers the time required to handle them on your behalf. Commissionable bookings (resort packages, cruises, ABD trips) pay no concierge fee — Disney covers my time on those directly.
Rush Fee
Applied when a trip is requested with a departure window inside 30 days. Rush trips compress the planning timeline materially — dining windows are partially closed, resort selection is constrained, and Lightning Lane strategy has to be built without the normal lead time. The fee compensates for the work done at speed and out of normal sequence.
Large-Group Logistics Fee
Applied to parties of 10+ travelers. Coordinating 10+ guests across resort allocations, dining reservations, room blocks, transfer windows, and group photo arrangements is materially more work than a single-family booking. The fee acknowledges the additional logistical surface area without inflating the per-traveler cost.
Itinerary-Only Flat Fee
For travelers who want the 3-2-1 itinerary, dining strategy, and tactical guidance but who prefer to book the trip themselves directly with Disney. The flat fee covers the full planning work; the booking is in your hands. Commission is not earned on these engagements, so the fee is the compensation.
Cancellation Fee
Applied if the engagement is cancelled by the client after the planning work has begun. Documented waivers apply for active-duty deployment, immediate-family medical emergency, immediate-family bereavement, and acts of God. The cancellation policy is documented in the engagement letter and reviewed before signing.
Documented waiver triggers.
No questions asked. The waiver triggers below are written into every engagement letter.
| Trigger | Documentation Required |
|---|---|
| Active-duty deployment | Copy of orders or commanding officer attestation |
| Immediate-family medical emergency | Physician's note (HIPAA-redacted acceptable) |
| Immediate-family bereavement | Obituary or copy of program |
| Acts of God (named storm, evacuation) | FEMA / NWS notice or local-authority order |
| Disney closure of booked product | Disney communication |
Disney does not refund cancelled trips without a covered insurance reason. The cancellation policy above governs my planning fees only. Travel insurance is strongly recommended on every trip. I will quote it; the decision to purchase is yours, but my recommendation is documented.